AusRV Roadside Assistance
We pride ourselves on being there for our customers when they need us most. To ensure peace of mind as you travel, your AusRV comes with 3 years of AusRV Roadside Assist. You will receive this support 24 hours a day, 7 days a week, 365 days a year for a full 3 years from the first date of registration.
Happy Customers. Its the way we do business.
24 Hours/365 Days
The AusRV Roadside Assistance Program is aimed to provide you with roadside support services in an emergency involving your AusRV.
AusRV will arrange a service provider to change your flat tyre using your AusRV’s spare wheel. If your spare wheel is suitable and is used, AuRV Roadside Assist will reimburse you up to a maximum benefit of $150 (including GST) for the cost of the service provider’s call out. Any additional costs (for example, replacement of tyres, tubes and valves) are at your own expense and responsibility.
Lost Keys/Lock Out
If the keys to your AusRV are lost or inadvertently locked inside your caravan, we will provide emergency support by arranging a service provider to help you locate a spare key, or help you gain emergency access to your AusRV. You will be reimbursed up to a maximum benefit of $160 (including GST) for the cost of the service provider’s call out. Any additional costs are at your own expense and responsibility.
If your AusRV is immobilised, we’ll arrange for towing by a service provider to the nearest suitable repairer. You must be present at your AusRV to assist and advise the service provider. AusRV Roadside Assist will reimburse you for emergency towing costs up to a maximum benefit of $1,000 (including GST) per incident.
If you cannot access your AusRV while it is at a workshop awaiting repairs, you will receive a benefit of up to $200 (including GST) towards accommodation costs for any single event. Any additional accommodation costs (including meals) are at your own expense and responsibility.