Warranty 1 Contact Details2 Purchase Details3 Caravan Information4 Claim Information5 Images Name*Please add your full nameEmail Address* Phone*What State Do You Live in??*QueenslandNew South WalesAustralian Capital TerritoryVictoriaTasmaniaSouth AustraliaWestern AustraliaNorthern TerritoryTown/SuburbTerms and Conditions* I agree I agree to the Warranty Terms and Conditions. I also accept that AusRV is not able to accept responsibility for personal items within a trailer that is in warranty repairs. Personal items also inhibit our ability to effectively conduct repairs. Please ensure all personal items are removed prior to returning your trailer for inspection or repair. Did you purchase your trailer...*Brand NewFrom a show/field dayOff the internetAs an Ex-Demo/Factory Seconds modelSecond HandI didn't purchase it, I won it in a raffleWhere was it purchased?*AusRV ShowroomGrays onlineBFC or Rays OutdoorsGumtreeFactory ClearanceWhich field day or show?Where on the internet did you buy it from?*ebayGrays OnlineGumtreeHow did you acquire it?*I Bargained via GumtreeI won it on ebayI bid on it on Grays onlineIt was a matesMy family never uses itFactory Seconds, Ex-Demonstration and Damaged Goods From time to time, AusRV s may offer for sale items deemed to be "factory seconds", "ex-demonstration", or "damaged". Any items sold as "factory seconds", "ex-demonstration" or " damaged" items are sold on an "as is" basis. There are no warranties, refunds, credits, exchanges or similar associated with such items. In the sale of such items, AusRV will attempt to provide all relevant information regarding the item, including faults, defects, or similar, however, there may be instances where minor defects or imperfections have been overlooked. This is PURELY UNINTENTIONAL and in no way alters the nature of the sale. Due to the nature of such items, i.e being "ex-demonstration", "factory seconds" or "damaged", it is reasonable to expect that some imperfections or flaws may exist even where it is not initially apparent. By purchasing such an item, you have agreed to this statement in full and accepted that there are no warranties implied or expressed. Vehicle Identification Number (VIN)*The VIN number is contains 17 letters and numbers and will look something like this 6KSMDCTRLHC00-0007Invoice NumberDate of Purchase* What Model is your AusRV*Byfield 22-01-ATByfield 22-02-ATByfield 22-03-AT3Byfield 22-04-ATFinke 19-01-XTFinke 19-02-XTFinke 19-02-ATFinke 19-02-AT3Wollemi 17-02-ATWollemi 17-02-AT BeigeWollemi 17-02-HTWollemi 17-02-XTSTitan12Centurion How does your claim affect the caravan?*Canvas (examples: Manufacturer, materials, user error)Trailer bodyElectricsChassis / Suspension / BrakesPlumbing / GasOK So You Have a Few Things Missing: Have you tried the following: Have you Checked Every Compartment for your Missing Component? Have you Check Under the Bed - Often Floors and Canvas are Shipped Under the Matteress to keep them Flat? If you are Missing Spreader Poles - Did you purchase them? (Spreader Poles are an extra than can be purchased separately.) If so, continue and enter your problem details below:Where are you stuck in your tracks?Obviously we like camping as much as you do. So if your Claim is Urgent, and your trip/holiday is interrupted we would like to know from you what we can realistically do in your eyes to get you back on the road ASAP.Tell exactly what your claim is about*For faster processing, please use bullet points. Image1Accepted file types: jpg, png.Image2Accepted file types: jpg, png.Image3Accepted file types: jpg, png.Image4Accepted file types: jpg, png.Image5Accepted file types: jpg, png.